Refund Policy

Praegis Technologies Limited, registered in Nigeria.

Monthly and Yearly plans

Praegis Learn plans (Pro and Max) are billed monthly or yearly, in advance, via Paddle or Flutterwave depending on your payment method.

Cancelling a plan stops future billing. Your access reverts to the Free plan immediately when your cancellation is processed, access is not retained for the remainder of a paid period already billed. To cancel, contact [email protected]; a fully self-service cancellation option is being developed.

Refunds are considered on a case-by-case basis, generally within 14 days of a charge, particularly where a technical fault genuinely prevented you from using the plan you paid for. Refunds are not provided simply because you no longer wish to continue after using the service as intended for a meaningful part of the billing period.

If a refund is approved, your plan is cancelled immediately and access reverts to Free at the same time the refund is processed, you cannot retain paid access after a successful refund.

Payment processor role

Refunds are processed through the same payment provider used for the original charge (Paddle or Flutterwave). Processing times for the refund to appear on your statement are set by that provider and your bank or card issuer, not by Praegis.

Job Readiness services (Max plan)

Where a Max subscription includes delivered human services, CV work, a scheduled interview coaching session, or a job application made on your behalf, a refund request made after that specific service has already been delivered will be assessed individually and may be declined or prorated, since real work and time have already been provided, separate from your ongoing platform access itself.

Contact

Refund and cancellation requests: [email protected]